The Tickets Portal in Mission Control gives your organization a centralized place to view, manage, and track support tickets submitted to the Corti Support Team. The Tickets Portal is integrated directly into the Corti Console experience, making it easy for your team to collaborate with Corti Support without leaving Mission Control. This also checks the boxes for security since the Console controls access for who has visibility to your organization's tickets.
Access Management Through Corti Console Projects
Access to the Tickets Portal is managed through your Corti Console project.
Users who are members of the same Corti Console project will be able to access the Tickets Portal. This allows organizations to centrally manage who can view and interact with support tickets.
As a reminder, you can access your console project at https://console.corti.app/
Where to Find the Tickets Portal
The Tickets Portal can be accessed directly from within the Corti Console.
To open the portal:
Log in to the Corti Console
Navigate to the left-side navigation menu
Select Tickets Portal
The Tickets Portal link appears in the left menu panel alongside other Console and Mission Control features.
Once opened, you will be able to view all tickets associated with your project and monitor ongoing communication with the Corti Support Team.
How Tickets Are Created
Support tickets can be created in two primary ways:
By sending an email to Corti Support
Through Chat interactions on the Corti Help Center
When a support request requires investigation or follow-up from the Corti team, the conversation is converted into a ticket and becomes visible in the Tickets Portal.
Email-Based Ticket Mapping
The Tickets Portal uses email address matching to associate tickets with users and projects.
When a ticket is submitted via email, the email address of the sender is matched against users within the Corti Console project. If a match is found, the ticket is mapped into the appropriate Tickets Portal view.
This allows users to:
Submit tickets directly through email
Automatically see those tickets in the Tickets Portal
Maintain a unified support history across chat and email interactions
To ensure tickets appear correctly in the portal:
The sender’s email address must match the email associated with their Corti Console account
The user must belong to the appropriate Corti Console project
If a ticket submitted by email does not appear in the portal, verify that the correct email address is being used and that the user has access to the relevant project.
What You Can Do in the Tickets Portal
Within the Tickets Portal, users can:
View open and closed tickets
Track ticket statuses
Review responses from the Corti Support Team
Reply directly to tickets
Upload screenshots, logs, or supporting files
Collaborate internally by maintaining visibility across project members
Typical ticket statuses include:
Open — Ticket received and awaiting handling
In Progress — Corti Support is actively investigating
Waiting on You — Additional information is needed from your team
Closed — The issue has been resolved
Need Help?
If you experience issues accessing the Tickets Portal or believe your tickets are not being mapped correctly, please contact the Corti Support Team at [email protected].