Mission Control is best-in-class AI-powered QA for every patient call, transforming healthcare operations with a focus on efficiency, staff empowerment, and patient satisfaction. By automating real-time quality analysis for 100% of calls, Mission Control introduces quantifiable operational efficiencies that streamline workflows and ensure consistent, enterprise-wide quality control.
The below guide is a page by page guide for how to best utilize each page within the platform.
Note: The landing page for Mission Control is set by your organization. Most organizations will opt to have the Search Page be the landing page for their users as it will allow for fast access to all calls that the user has access to.
Search Page
The Search Page is your one stop shop for viewing all calls. You’re able to search and filter for the calls you’re looking for and use that to jump right into those calls with one click.
Search Page Tips:
Use filters! Easily sort on available call metadata such as Start Date, Participant, Team, etc to be able to refine down to the calls that you’re looking for.
You can stack filters so you’re not limited to just those one filter.
Use Transcript search. If you’re looking for calls of a certain topic but can’t quite remember who took the call or when it was, you can search across call transcripts to more easily find your call
Save your search with a view. If you’re consistently running the same search over and over, save that search criteria as a view to be able to go back to that view quickly
Update your view! Use the edit Table feature to select the metadata you want to see in your search page to make sure the right data is front and center from the start.
Mission Control Page
The Mission Control Page will give you a great overview into the performance across a set of calls.
Mission Control Page Tips:
Use your filters (again!). Similar to the Search Page, you’ll have a number of filters available to you. These filters are ideal for review workflows and include date ranges as well as compliance levels
Pay attention to your Templates. In Corti, the Template is the automated review form that your calls are being evaluated on. For enterprise deployments, many are set up with multiple templates (note that each call is only evaluated on a single template).
Single Interaction View
The Single Interaction View is the hub of the call information. It includes the call metadata (call time, call taker, etc), the call transcript, and the review information.
Single Interaction View Tips:
Expand the autoreview for more detail. In addition to the high level review of each metric, you can use the carrot to expand on the additional information for why the call was evaluated in that way.
Request feedback! If you want a second opinion, you can request a review of the call which will ask your team leader to review.
Requesting Call Feedback
Sometimes you want a second opinion on the review, so we’ve made it easy for you to request that feedback. Simply follow the following steps:
Click Request a Review
Add Additional Context
Submit Request
The Request will then route to your Team Leader as configured in Mission Control. They will be able to retrieve the call from their Task List and review the call. Their review will override the original review on the call.
We’re excited to have you using Mission Control and hope that this tip sheet helps make you a super user in no time!