Welcome to Corti’s support center! We’re here to ensure you get the help you need efficiently. Below, you'll find details on how to reach out for assistance and how to navigate our support process.
Contacting Support
Via Intercom Chat
Our primary support channel is the Intercom chat widget, available in our platform and at our Help Center.
Click the chat bubble in the bottom-right corner to start a conversation with our team.
Email Support
If you prefer, you can also reach us via email at [email protected]
For urgent issues, please include "Urgent" in the subject line.
Help Center (Self-Service Support)
Visit our Knowledge Base for guides, FAQs, and troubleshooting steps.
Use the search function to quickly find relevant articles.
Submitting a Ticket
If your request requires further investigation, our team may ask you to submit a ticket. You can do this via:
The Intercom chat widget. Find 'I need to report an issue'
Our Ticket Portal (if applicable to you)
When submitting a ticket, please provide:
A clear description of the issue.
Steps to reproduce (if applicable).
Screenshots or error messages.
Severity.
Response Times & Prioritization
We prioritize issues based on severity:
Critical (e.g., system outage) → Response within 30 min.
High (e.g., major feature not working) → Response within 1 hour.
Normal (e.g., general questions, minor issues) → Response within 24 hours.
Reporting Missing Documentation
If you're expecting documentation and can’t find it, let us know! You can:
Use the Intercom chat.
Email us at [email protected] with the subject "Missing Documentation."