Below, we will walk through the Tickets Portal, a dashboard in which you can track and manage your support tickets.
How to Access to Portal
Log in to the Corti Console, and navigate to the left side menu, and locate the 'Tickets Portal' tab about half way down the menu.
What You’ll See in the Tickets Portal
All tickets created by a team member within your Project, not just your own, can be viewed and managed within the portal.
Important: Only tickets appear in the portal, meaning support interactions that have been converted into tickets. Conversations (quick chats) do not appear here.
How Do Support Conversations Become Tickets?
When you reach out for help, Corti's AI Help Agent is the first to respond. This agent has been trained on our complete documentation and help center articles, so it will be able answer most of your questions quickly. Should you need help from our team, however, simply respond with 'speak to an agent' and our AI Agent will notify our team so we may be able to help answer your questions.
If the AI Agent can solve your issue, the interaction remains conversation, and this interaction will not appear in the Tickets Portal.
If the AI Agent cannot solve your issue, and you are connected with a member of the Corti Support Team, the conversation is automatically converted into a ticket, and this will appear in the Tickets Portal for you to track.
Have a question for our team?
Click Support in the bottom-left corner of the console to submit a ticket or reach out via email at [email protected] and we'll be happy to assist you.