If you're having trouble logging into your Corti account, follow these steps to quickly troubleshoot and resolve common issues. For detailed password reset instructions, refer to our How to Reset Your Password article.
1. Confirm You Are Using the Correct Credentials
Ensure you are using the email address associated with your Corti account.
You may receive emails to multiple addresses (e.g.,
[email protected],[email protected],[email protected]), but only the email registered with Corti will work.If you attempt to log in with an incorrect email, you will see a 'User Not Found' message. If you're unsure of the correct email, please contact your organization's Corti administrator.
2. Confirm You Are Accessing the Correct Site
If you're using a saved link or bookmark, double-check that it points to the correct login page.
Occasionally, outdated or incorrect links may lead to login failures.
3. Confirm You Are Accessing from a Whitelisted IP
Some organizations enforce IP restrictions for security reasons.
If your network has changed (e.g., you're working remotely or using a VPN), ensure your current IP address is whitelisted.
If you're unsure, contact your IT department or Corti administrator.
4. Try Using an Incognito Window
Open an incognito/private browsing window in your browser.
Navigate to the login page and attempt to sign in.
This helps rule out issues caused by cached data or stored cookies.
5. Contact Us
If none of the above steps resolve your issue, please reach via out chatbot icon at our helpcenter or write us at [email protected]