At Corti, we want to make it easy for you to get help — exactly when you need it.
Our Ticketing Portal gives you full visibility into your support requests and makes collaborating with your team and Corti smoother than ever.
Here’s a quick guide on how to use the portal effectively.
What is the Ticketing Portal?
The Ticketing Portal is your personalized dashboard for tracking support requests. As an admin of your company, you can:
View all your open and closed tickets
Check the status and progress of your requests
See all responses from the Corti team in one place
Collaborate with teammates on shared tickets
Where to Find It
There are two ways ticket portal admins can access the ticket portal:
Tickets portal card in Help Centre
The tickets space of the messenger provides a banner link at the top for easy access back to the tickets portal main page
💡 It will be necessary to login to Corti's products as the user in order to view the ticket portal.
Navigating the Portal
Each ticket includes:
Ticket subject – A short description of your request
Status – Open, In Progress, Waiting on You, or Closed
Last activity – See when a Corti team member last responded
Comment thread – Communicate directly with our team
You can also:
Reply to a ticket to add more context
Upload files (logs, screenshots, etc.)
Tag teammates who need visibility
Shared Ticket View for Your Team
If you are a ticket admin you’ll be able to see tickets submitted by your colleagues too — so you’re always in the loop. This helps prevent duplicate requests and improves transparency across your organization. If you are not an admin you can only see your own tickets. Please reach out to [email protected] for suggested ticket admins.
Tracking Progress
No more guessing games. You can check in on your ticket status at any time:
Open – We’ve received your request and will respond shortly.
In Progress – We’re actively working on your issue.
Waiting on You – We’ve replied and need your input.
Closed – Your issue has been resolved.
Want to Submit a New Ticket?
You can submit a new ticket directly from the Help Center or through the chat widget on our site or reach out at [email protected].
Make sure to include:
A clear subject
A detailed description
Any relevant files or screenshots
Questions?
If you have trouble accessing the portal or linking your account, just reach out to us through chat or email [email protected] — we’re here to help.