Here’s what’s new and improved in Mission Control. This release focuses on giving teams more control over their workflows, improving flexibility in evaluations, and tightening up performance across the platform.
Save Views in Search
You can now save your filters, selected columns, and sorting preferences as reusable views directly in the Search page.
This makes it easier to return to commonly used setups without needing to reconfigure your search every time—especially useful for QA teams reviewing specific call types or timeframes.
Multiple Templates for Automated Assessments
Automated assessments now support multiple templates.
This gives teams more flexibility to evaluate different types of interactions using tailored scoring frameworks, rather than being limited to a single template.
Read more about it here.
Custom Ordering for FlowValueCollector Blocks
You can now define the order of FlowValueCollector blocks.
This allows for more control over how information is structured and presented within your workflows, making it easier to align with your internal processes.
To Configure:
Open Protocol Editor.
Find the component. You must edit the block prototypes for the fields, not the instances on a canvas.
For each prototype, add a CustomProperty with key order and an integer value. For example:
Age prototype: order = 1
Age units prototype: order = 2
Sex prototype: order = 3
Save and publish your protocol.
Hide Organization Settings & Support in Sidebar
Admins can now hide Organization Settings and Support from the left sidebar.
This helps simplify the interface for end users and keeps navigation focused on what matters most for their role.
🛠 Fixes
Improved MultiDropdown Performance in Triage
Optimized the MultiDropdown component used in Triage. This improves responsiveness and usability when working with larger datasets or complex selections.